Your information privacy is our responsibility

Welcome to the 25taka online gaming platform. This privacy policy ("Policy") explains how 25taka ("we", "our", "25taka") collects, uses, discloses, and protects the personal information of its users ("you", "your"). By using our website https://25taka.cam you agree to the terms of this Policy.

25taka believes that user privacy is a fundamental right. We keep your information secure using SSL encryption technology and industry-standard security measures. All our data processing activities are conducted fairly, transparently, and in accordance with applicable law.

This policy should be read together with 25taka's Terms and Conditions. If any changes are made to this policy, we will update this page and change the "Last updated" date.

We collect various types of information during registration and use of the 25taka platform. This information is essential for providing our services, managing your account, and ensuring security.

1.1 Personal identification information

During the registration process we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• National ID number or passport details (where identity verification is required)
• Mobile number
• Email address

1.2 Financial information

For transaction processing we collect:

• bKash, Nagad, or Rocket mobile banking number
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Payment verification details

Important: 25taka does not directly collect credit or debit card information. All financial transactions are processed through bKash, Nagad, and Rocket.

1.3 Technical information

Information collected automatically when you use our website:

• IP address and device location information
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Website access time and session information
• Information obtained from cookies and similar tracking technologies

1.4 Gaming activity information

• Game play history and statistics
• Bonus and promotion usage history
• VIP level and rewards information
• Responsible gaming limits and settings

25taka uses collected information only for specific and legitimate purposes. We do not use your information for any unrelated purpose without your consent.

2.1 Service delivery and operations

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Activating bonuses and promotions
• VIP program and rewards delivery
• Managing gaming and betting services

2.2 Security and fraud prevention

• Detecting unauthorized access to accounts
• Preventing financial fraud and money laundering (AML policy)
• Preventing access by minors (under 21 years of age)
• Addressing cybersecurity threats

2.3 Customer service and communication

• Responding to support requests
• Sending important account-related notifications
• Informing you about promotional offers and bonuses (with your consent)
• Keeping you informed about platform updates and changes

2.4 Responsible gaming

25taka places the highest importance on responsible gaming. We analyze your gaming activity data to identify problematic gaming behavior and provide support where needed. Visit our Responsible Gaming page to learn more.

2.5 Analytics and improvement

• Improving the user experience on the platform
• Identifying and resolving technical errors
• Developing new services and features
• Analyzing usage patterns to improve service quality

25taka does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be disclosed in the following limited circumstances:

3.1 Service providers

We work with trusted third-party service providers who carry out specific tasks on our behalf — such as payment processing (bKash, Nagad, Rocket), IT infrastructure, and gaming technology. These providers operate under strict confidentiality agreements and may only use information for their designated purposes.

3.2 Legal obligations

We may be required by applicable law to disclose information in response to court orders, legal notices, or requests from regulatory authorities. In such cases we will provide only the information legally required.

3.3 Fraud prevention

Information may be exchanged with relevant authorities and financial institutions to prevent financial fraud, money laundering, or other illegal activity.

3.4 Business transfers

If 25taka undergoes a merger, acquisition, or business restructuring, user information may be transferred as part of the business assets. We will notify you in advance if such a change occurs.

Cookies and similar tracking technologies are used on the 25taka website. Cookies are small text files stored in your browser that help us improve the quality of our services.

4.1 Types of cookies we use

4.2 Cookie controls

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may disrupt some important site functionality and may cause issues with logging in, transactions, or playing games.

25taka applies the highest industry-standard security measures to protect your personal and financial information. Our security framework operates at the following levels:

5.1 Technical protection

• SSL/TLS encryption: All information transmitted between you and our servers is sent through encrypted channels
• Database encryption: Stored sensitive information is kept in an encrypted state
• Two-factor authentication (2FA): An additional layer of protection for account login
• Firewall and intrusion detection: Active monitoring to prevent unauthorized access
• Secure payment gateway: All financial transactions are processed in accordance with PCI DSS standards

5.2 Operational protection

• Staff access to information is role-based and restricted on a need-to-know basis
• Regular security audits and vulnerability assessments
• Rapid response plan in the event of a data breach
• Security awareness training for staff

25taka retains your information only for as long as necessary. Retention periods depend on the type of information and applicable legal obligations:

• Account information: For as long as the account is active, and for a specific period after account closure as required by law
• Transaction records: For the period required by financial regulatory rules and AML policy
• Gaming logs: For the period required for dispute resolution and compliance
• Communication records: For an appropriate period to maintain customer service quality
• Technical logs: For a limited period for security and troubleshooting purposes

At the end of the retention period, information is securely deleted or anonymized so that you can no longer be identified.

As a 25taka user, you have the following rights over your personal information:

To exercise these rights or for any request relating to your information, please contact us. We provide assistance around the clock via live chat according to Bangladesh Standard Time (BST, UTC+6).

25taka is for persons aged 21 and above only — this is one of our core policies. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If we confirm that an account has been created by a minor, that account will be closed immediately and all associated information will be deleted.

A request to parents and guardians: if you believe that your child or a family member under the age of 21 is using 25taka, please contact our support team immediately.

25taka may update this privacy policy from time to time — due to business changes, addition of new services, legal updates, or security improvements. Whenever a significant change is made:

• The "Last Updated" date at the top of this page will be changed
• A notification of changes will be sent to registered users by email
• Important changes will be communicated at the time of logging in to the platform

If you continue to use the site after changes are made, you will be considered to have accepted the updated policy. Therefore, it is recommended that you review this policy from time to time.

If you have any questions, concerns or requests about this privacy policy, please contact us in any of the following ways:

Our support team is active around the clock according to Bangladesh Standard Time (BST, UTC+6). We generally respond instantly on live chat and within 15 minutes to 2 hours by email.

To learn more about us or to read the full terms of service, visit our About Us and Terms & Conditions pages.